Privacy Policy

1. Introduction & Commitment

Welcome to AyurJeevan ("we", "our", or "us"). We value the trust you place in us when purchasing our authentic Ayurvedic formulations and utilizing our wellness services. This Privacy Policy outlines our practices regarding the collection, usage, storage, and protection of your personal and transaction data when you visit or order from our website.

2. Information We Collect

To process your orders and provide specialized Ayurvedic support, we collect the following details:

• Contact Details: Your name, mobile/WhatsApp number, alternative phone number, and email address.
• Delivery Information: Complete shipping address, city, state, and postal pincode.
• Account Credentials: Login credentials, hashed passwords, and one-time verification codes (OTPs).
• Order & Health Preferences: Order histories, formulation inquiries submitted via contact desk, and customer feedback.
• Technical Data: IP address, device type, browser specifications, and cookie preferences to ensure seamless shopping and translation functionality.

3. 100% Secure Payment Handling

Your financial safety is our highest priority. All online transactions on AyurJeevan are encrypted and processed through our RBI-authorized payment partner, Razorpay.

4. How We Use Your Information

• Fulfilling and dispatching your Ayurvedic orders with courier tracking updates via SMS, WhatsApp, and Email.
• Authenticating account login and providing password recovery verification codes.
• Sending transactional email receipts to you and our dispatch fulfillment desk.
• Delivering newsletter updates and wellness tips if you explicitly subscribe.
• Providing prompt customer care and dosage consultation assistance.

5. Zero Third-Party Spam & Data Sharing

We do not sell, rent, or trade your personal data to any external advertising brokers. We share your delivery details solely with verified logistics partners (e.g. India Post, BlueDart, Delhivery, DTDC) strictly for package transportation and delivery verification.

6. Cookies & Translation Preferences

We use functional cookies to remember your shopping cart items, session status, and selected language (Assamese, Hindi, Bengali, or English). You may choose to disable cookies in your browser settings, though certain cart features may require cookies to function properly.