Return, Replacement & Refund Policy — AyurJeevan
🌿 Pure Ayurveda: AYUSH Certified · Lab-Tested · Doctor-Formulated
🚚 FREE Delivery on orders above ₹499  |  Extra 5% OFF on UPI & Prepaid
ZADU Tablet: Rapid Joint & Pain Relief — Trusted by 10,000+ Customers
AyurJeevan

🌐 Choose Language

Helpline & Support

📞 +91 93957 56768 ✉️ ayurjeevan03@gmail.com

Your Cart

0 items
🚚 Add ₹499 more for FREE Delivery
🛒

Your cart is empty

Explore Krishna-inspired Ayurvedic juices, churna, and formulations crafted for your health.

Shop Best Sellers
🛡️ Buyer Protection & Purity Guarantee

Return, Replacement & Refund Policy

We ensure every AyurJeevan formulation reaches you in pristine condition. Review our damaged and expired product policy below.

Last Updated: September 2026 • 100% Genuine Ayurvedic Assurance

⚠️ Core Return & Replacement Condition

At AyurJeevan, because our products are authentic Ayurvedic herbal consumables, juices, and health supplements with strict hygiene and contamination standards:

Returns & Replacements are accepted ONLY if the product delivered is Damaged in Transit or Expired.
Opened, unsealed, or undamaged items in sound condition cannot be returned due to food safety and AYUSH purity protocols.

1. Eligible Return Scenarios

You are eligible for a 100% Free Replacement or Full Refund under the following conditions:

📦

Damaged in Transit

The bottle, seal, or outer packaging was physically cracked, broken, or leaking when received.

Expired Product

The formulation delivered has crossed the printed manufacturing expiry date.

🔄

Incorrect Formulation

The package contains an item differing from the verified order invoice.


2. 7-Day Claim Window & Verification Steps

If you receive an expired or transit-damaged item, please follow these simple steps within 7 calendar days of package delivery:

1
Take Photo or Short Video Proof: Take a clear photograph or unboxing video highlighting the broken seal/leakage or the printed expiry label.
2
Share via WhatsApp or Email: Send your Order ID (e.g. #AJ-2026-XXXXX) along with the photo to WhatsApp +91 93957 56768 or email ayurjeevan03@gmail.com.
3
Immediate Resolution in 24 Hours: Our customer team will immediately approve and dispatch a brand new replacement batch or initiate a full refund.

3. Refund Processing Timelines

Once a damaged/expired claim is verified, refunds are processed as follows:

  • Prepaid Online Orders (Razorpay): Refund is credited directly back to the original source (UPI account, credit/debit card, or net banking) within 5 to 7 business days.
  • Cash on Delivery (COD) Orders: The refund will be transferred securely via UPI (Google Pay / PhonePe) or direct NEFT bank transfer to the bank details provided by the customer.

4. Order Cancellation Before Shipment

If you placed an order by mistake or need to update your address, you can cancel your order directly from your Customer Portal before it is handed over to our courier partner. 100% of the amount will be refunded immediately for prepaid orders.


Need Help With a Damaged Order?

Our customer team is available Mon-Sat (9:00 AM – 7:00 PM IST) for quick assistance.